Full Residential Property Management Package Here is what is included in our Full Residential Property Management Package: Diligent Placement: Property managers accept calls and inquiries regarding your home. They arrange appointments and coordinate showings of your property. We have an impressive track record in placing quality residents. We attribute this success to our extensive marketing efforts, screening process and commitment to exceptional service. We believe the most important part of professional property management is finding a quality resident for your home. Our marketing program is the best in Broward County. Most important is our reputation. We are known for quality homes and professional management practices. Promotion efforts include media advertising, rental brochures, signs, flyers, MLS, Realtor.com and our web site. Overview of Marketing Resources Signs MLS Realtor.com Office Open Mon-Sun Competitive rents Broker Referrals Full-time Leasing Agents Our Web-Site & e-mail Yard Signs 15 years experience & reputation State & County Housing Offices Showing Evenings & Sun by Appt After a potential resident is located we conduct an extensive screening process. This process includes credit reports, reference checks, criminal background, previous landlord history and employment verification. After acceptance, we execute contracts, process documents and install the resident in the home. Overview of Resident Screening Investigate Credit Check References Pre-Lease Interviews Move-in Inspection Verify Employment & income Important Information Provided to Resident Security Deposits & pet deposits Check out Rental History Negotiate best Lease Terms Strong Documentation Professional Management: Property managers collect rents, deal with resident issues, periodically inspect the property and personally supervise the home. The manager provides an “arms length” relationship between owner and resident. By maintaining excellent relations with our residents and diligently caring for your property, we avoid most potential problems. Residents are informed of their responsibilities regarding your property and their contracts. We will quickly and professionally settle any problems that may arise, with our clients’ interest in mind. If there is a problem, whether it is collecting rents or settling resident disputes, we will handle the situation appropriately. We are knowledgeable in the Fair Housing Act, the Tenant Landlord Act and all the legal and contractual relationships involved in renting property. We utilize quality control procedures and proven business practices in the management of your home. In addition to the routine management of your home we are on call 24 hours a day 365 days a year. Overview of Managing the Property Collect all Rents Late Notices Renovation Work Early Terminations Monthly Accounting 24-Hour Emergency Line Routine Maintenance Unauthorized Pets Move-Out Inspections Evictions Neighbor Complaints QUALITY MAINTENANCE: Property managers supervise maintenance. We employ only the most skilled and reliable maintenance personnel. Property managers normally supervise necessary home maintenance. The actual maintenance expenses for the home are the responsibility of the homeowner. Every effort is made to control maintenance costs while maintaining the integrity and value of the property. Problem reports are verified to eliminate unnecessary service calls. Maintenance that is the resident’s responsibility or fault is billed to the resident. Our staff oversees maintenance and contractors are not paid until all work is satisfactorily completed. MONTHLY FINANCIAL REPORTING: Property managers provide monthly statements for your rental income and expenses. We can handle all your accounting and payment requirements. Income checks are mailed by the 15th of the month and property statements are processed on the first day of the following month. Proceeds are either mailed or directly deposited electronically each month. A complete statement of your property account and an income statement are provided each month. At the end of the year, we prepare a complete package for your tax preparer. Periodically, we send information on the status of your home and the real estate market. MANAGEMENT FEES AND OTHER CHARGES: Property management is a very competitive business. Some property managers only offer a standard management service while others offer a range of services. There are different ways property managers can charge for services. It is important to ask what services are optional or available. Be sure to understand all possible charges other than a percentage of the rent. Fees and charges should be addressed completely in the property management agreement. Examples of common charges for a standard management service are: flat percentage of rent or a percentage of rent plus fees for individual services. Example of possible other fees are placement fees for locating a resident and/or charges for advertising, referral fees, lease renewals, fee for closing an account, and miscellaneous administrative expenses. RATE SCHEDULE: Our fees are very competitive and are based on the services you request. Services are usually computed as a percentage of the rent, a flat fee, or a combination of both. The client controls the level and type of services. Services range from standard property management package or a combination of standard management and other services. We would be happy to meet with you and design a management package that fits your needs. All fees are subject to applicable gross receipt tax.