Resident Frequently Asked Questions Q1. What is considered an emergency? Answer: The following are examples of maintenance emergencies. The main sewer line is backed up. A pipe broke and water is leaking into the home. An active roof leak. Call the answering service number and leave a brief message and state your emergency, someone will respond within one hour. If it is after 8:00 p.m. and before 7:00 a.m. and the call is not an emergency, you will be contacted the next business day. Q2. Can I be charged for maintenance at the property? Answer: Yes, if resident damage or neglect causes the maintenance, you will be charged for it. Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors or staff. Q3. How do I report a maintenance item? Answer: For normal non-urgent maintenance items please log in to the tenant portal and submit a work order online. You may also email, mail or fax your written request as well. Be sure to provide us with the best possible time to reach you. If the item is urgent and it is during regular business hours (Monday – Friday, 9:00 a.m. to 5:00 p.m.), you may call our office at (954) 545-3027 to report the problem. If it is after business hours, call the emergency answering service number at 954-537-1635. For police or fire emergencies, dial 911 before calling us. Q4. Can I install cable or satellite TV at the property? Answer: Generally, yes. However, you must first obtain written permission from Home Solutions Property Management. At some units you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the area. Any cost of installation is an expense of the resident. Q5. Can I install extra telephone lines? Answer: Generally, yes. However, you must also obtain written permission from Home Solutions Property Management to do this. All costs of installing extra phone lines are the responsibility of the resident. Q6. What are my rights to privacy if the landlord wants to enter the property? Answer: We will call you and give you 24 hours notice if we need to enter the home. All maintenance appointments are scheduled with you in advance. If there is an emergency that needs to be addressed immediately we reserve the right to enter the home at any time to do the necessary repairs. Q7. Can I sub-lease the property? Answer: No. The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from us. Q8. Can I get a pet after move-in? Answer: Not unless your lease agreement states that you may keep a pet at the property and we have a pet deposit in escrow. For more information, please refer to your rental agreement or contact your property manager. Q9. When and how should I give my notice to vacate? Answer: It is important to refer to your lease for the specific terms in your own residential agreement. In most leases, notice to vacate must be received in our office in writing on or before the 1st of the month. Most leases require a minimum 60-days notice. Q10. What happens if my roommate moves out before the end of the lease? Answer: If your roommate moves out, a written notice needs to be submitted to us. Remember that tenants are jointly and singularly liable to ensure that the rent is paid. You must have written permission from us to substitute a roommate. (It is not our responsibility to arbitrate or mediate problems with multiple tenant situations). Q11. What happens to the disposition of a roommate’s security deposit after move-out? Answer: Security deposits are collected as “security” for the property. Reimbursements to departing roommates are handled by the remaining tenants. No portion of the security deposit will be refunded individually. Q12. I have always paid my rent on time. Why did I receive a 3-day notice when the rent was only 6 days late? Answer: The rent is due on the first of the month, unless otherwise specified in your lease. If the rent is not posted in our office within the late period stated in your lease we serve a 3-day notice. Q13. I am an excellent resident and take good care of the home. Can you waive my late charges? Answer: No. We do not waive late charges. Fair Housing laws require that we treat all our residents equally. We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges across the board.